Frequently Asked Questions
Is everything on the site halal certified?
Yes — every product we sell is halal certified. Certification details are noted on each product page.
What are your delivery hours?
We deliver within store hours, 12:00–19:00 (closed Mondays, except public holidays). You can choose a preferred time slot at checkout.
How much is delivery?
Delivery is ¥300 per order, and free on orders over ¥5,000.
Can I pick up my order instead?
Yes, choose "Store Pickup" at checkout — it's free and usually ready within 2 hours.
How do I track my order?
Visit the Track Order page and enter your order number, which you'll find in your confirmation and account page.
Do you accept returns?
Please contact us within 24 hours of delivery if there's an issue with your order and we'll make it right.
Can someone else pick up my order on my behalf?
Yes — just have them bring your order number so our staff can help quickly.
What if I miss my pickup time?
No problem — reach out via the Contact page or call us and we'll sort out a new time. Contact
Do you deliver internationally?
Currently, delivery is only within Okayama, Japan.
What should I do if my delivery is delayed?
Contact us via the Contact page or call the store and we'll help resolve it quickly. Contact
Can I check my order before leaving the store?
Of course — check it at the counter and let our staff know right away if anything's missing.
Where is store pickup located?
At our store: 9-26 Ekimotocho, Kita-ku, Okayama City, Okayama, Japan 700-0024. Contact
Can I change my delivery slot after ordering?
Contact us as soon as possible via the Contact page and we'll do our best to accommodate. Contact